Shipping policy

Sand & Loom currently ships within the United States.

Shipping Rates and Delivery

Available shipping methods, rates, and estimated delivery times are displayed at checkout.

Delivery times are estimates and are not guaranteed. Carrier delays, weather, service interruptions, and other circumstances outside our control may affect delivery.

Please review your shipping address carefully before completing your order. If you notice an error after placing an order, contact us as soon as possible at aloha@sandandloom.com. We cannot guarantee that an address can be changed once an order has entered fulfillment.

Pre-Order Items

Products identified as PRE-ORDER are incoming items that have not yet been received into Sand & Loom inventory.

Placing a pre-order reserves the item for you. Pre-order products will ship after they arrive and have been received into inventory.

If your order contains both in-stock and pre-order products, fulfillment timing may vary depending on the products included in the order.

Tracking

When tracking information is available, it will be sent to the email address associated with your order after your shipment has been prepared.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us promptly so we can review the issue.

For shipping questions, contact:

Sand & Loom
aloha@sandandloom.com
Wailuku, Hawaii