FAQ

Answers to common questions about shopping with Sand & Loom.

Where is Sand & Loom based?

Sand & Loom is based in Maui, Hawaiʻi.

Where do you ship?

We currently offer shipping within the United States. Available shipping methods and rates are calculated at checkout based on your order and delivery address.

Do you offer free shipping?

Yes. We currently offer free U.S. shipping on orders of $199 or more.

What does Pre-Order mean?

Products marked Pre-Order are incoming items available to reserve before they arrive. They ship after they are received into inventory.

When will my order arrive?

Available delivery estimates are shown at checkout. Carrier transit times are estimates and can vary, particularly for shipments traveling to or from Hawaiʻi.

Will I receive tracking information?

When tracking is available, shipping information is sent after your order has been fulfilled.

What is your return policy?

Please review our Refund Policy for current return eligibility, timing and instructions. Contact us before sending a return.

How should I care for my fouta?

Care instructions can vary by product. Please follow the care information shown on the individual product page or product label.

Are all Sand & Loom products made in Hawaiʻi?

No. Sand & Loom is a Maui-based curated collection. Products are selected from different makers and sources, and origin information is provided on individual product pages when applicable.

How can I contact Sand & Loom?

Email us at aloha@sandandloom.com.